PRIVACY POLICY
Last Updated: March 8, 2026
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or purchase from vivamossianite.com (the "Site").
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as "Device Information."
Text Marketing and Notifications
By entering your phone number at checkout, initializing a purchase, or subscribing via our subscription form or designated keyword, you agree that we may send you text notifications (including order updates and abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 100 per month. You acknowledge that consent to text marketing is not a condition for any purchase on the Site.
Our website uses cookies and tracking technologies to track items in your shopping cart, including instances of abandoned carts. This information is used to determine the appropriate timing to send cart reminder messages via SMS.
If you wish to unsubscribe from text marketing messages and notifications, reply with STOP to any mobile message sent by us or use the unsubscribe link provided in any of our communications. Alternative methods of opting out will not be considered valid opt-out requests. Standard message and data rates from your mobile carrier may apply.
If you have any questions about text marketing, reply with HELP to the number from which you received the messages, or contact us using the details listed at the end of this Policy.
We Collect Device Information Using the Following Technologies:
- Cookies: Data files placed on your device or computer, often including an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.
- Log Files: Track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- Web Beacons, Tags, and Pixels: Electronic files that record information about how you browse the Site.
- Facebook Pixel: Tracks essential visitor actions to optimize our marketing experience and targeted communications.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and PayPal details), email address, and phone number. We refer to this information as "Order Information."
For browsers that do not support the Facebook Pixel, we store Order Information to create offline purchase lists for marketing and remarketing purposes.
When referring to "Personal Information" in this Privacy Policy, we include both Device Information and Order Information.
How Do We Use Your Personal Information?
We generally use the Order Information we collect to fulfill any orders placed through the Site (including processing your payment information, arranging shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you regarding your orders, account updates, and service announcements
- Screen our orders for potential risk or fraud to protect our business and customers
- Provide you with information or advertising about our moissanite jewelry products and services based on your browsing and purchase preferences
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address) and, more generally, to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site and assessing the success of our marketing and advertising campaigns).
Device Information is also used to retarget our visitors with relevant advertising on third-party platforms such as Facebook and Google.
Sharing Your Personal Information
We share your Personal Information with third parties only to help us use your Personal Information as described in this Policy. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information at https://www.shopify.com/legal/privacy.
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information at https://policies.google.com/privacy, and you can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.
Notwithstanding the above, we do not share or sell text messaging originator opt-in data or your consent to text marketing with any third parties. Your SMS subscription information will not be shared with non-affiliated third parties for their marketing purposes.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our legal rights, property, and safety, as well as the rights, property, and safety of our customers and the public.
Behavioral Advertising
As described above, we use your Personal Information to provide targeted advertisements or marketing communications that may be of interest to you. For more information about targeted advertising, visit the Network Advertising Initiative's (NAI) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising on the following platforms:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://myaccount.google.com/ads/preferences
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these targeted advertising services by visiting the Digital Advertising Alliance's opt-out portal at https://optout.aboutads.info/.
Do Not Track
Please note that we do not alter our Site's data collection and use practices when we receive a Do Not Track signal from your web browser.
Your Rights
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you wish to exercise this right, please contact us using the contact information listed at the end of this Policy.
Additionally, if you are a European resident, we process your personal information to fulfill contracts we may have with you (for example, if you make an order through the Site) or to pursue our legitimate business interests as outlined in this Policy. Please note that your personal information may be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through the Site, we will retain your Order Information for our business records unless and until you request that we delete this information. We will retain Device Information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.
Changes
We may update this Privacy Policy from time to time to reflect changes to our data practices or for other operational, legal, or regulatory reasons. Any updates to this Policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
For more information about our privacy practices, if you have questions, or would like to make a complaint, please contact us by e-mail at service@vivamossianite.com.
\Viva Ridge Supply LLC
