Delivery & Shipping
The VIVA Craftsmanship Standard At VIVA, we don’t pull jewelry from dusty warehouse shelves. Every piece is a commitment to excellence. Your ring undergoes a meticulous hand-finishing process, is paired with its official GRA certificate, and is perfectly encased in our signature dark teal velvet box before departing our international artisan workshops.
Total Delivery Time = Crafting & Inspection (2–4 Business Days) + Transit Time
Shipping to United States, Canada & Australia
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Standard Shipping (Orders Over $79): FREE | 12–18 Business Days
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Standard Shipping (Orders Under $79): $9.99 | 12–18 Business Days
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Express Shipping (VIP Priority): $35.00 | 5–10 Business Days (Your order is prioritized in our crafting queue and shipped via premium air express.)
Order Finalization & Cancellation Policy (Please Read)
To maintain our rigorous crafting schedule and ensure your delivery window, our master artisans begin work on your specific piece immediately after placement.
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No Modifications: All orders are final once confirmed. We cannot support changes to shipping addresses, ring sizes, or stone specifications after checkout. Please review your details carefully before securing your order.
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30% Restoration Fee: Due to the immediate commitment of specialized labor, materials, and international logistical resources, any cancellation request made after an order has been processed will be subject to a 30% Restoration & Restocking Fee. By completing your purchase, you explicitly agree to these artisanal service terms.
📋 Essential Shipping Notes
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Business Days Only: Delivery timelines are calculated based on Business Days (Monday – Friday). Weekends and public holidays are excluded from transit estimates.
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Accuracy & Delays: While our timeframes are highly accurate, VIVA is not liable for minor delays caused by peak holiday seasons, severe weather, or customs clearance.
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Signature & Security: Standard Shipping does not require a signature. VIVA is not responsible for stolen or missing packages once the courier marks the status as "Delivered."
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Address Responsibility: We are not liable for lost or misdelivered packages due to incorrect or incomplete addresses provided at checkout.
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P.O. Boxes / Military: DHL Express requires a physical address. Please select Standard Shipping for P.O. Boxes or APO/FPO military addresses.
Tracking Your Sparkle
The moment your ring passes final master inspection and departs our workshop, you will receive a shipping confirmation email with your tracking number.
You can track your order’s journey 24/7 via our website's Track Your Order page.
Need assistance? Our concierge is always here for you: service@vivamoissanite.com
